Delivery Details

Our Delivery Details FAQ page covers everything you need to know, from artwork origins and materials to secure payment and international shipping.

Where is my order?

Once your order ships, you will receive a notification email containing a tracking number. This unique number allows you to track the progress of your delivery on the carrier's website. You can easily monitor the location of your package and estimate its arrival date for peace of mind.

Delivery Option

We understand that everyone has different shipping needs. That's why we offer a variety of shipping options to suit your preferences. These typically include standard shipping for cost-effective delivery, expedited shipping for faster arrival times, and even overnight shipping for the quickest possible delivery. The available options and estimated delivery times will be clearly displayed at checkout, allowing you to choose the service that best meets your requirements.

Delivery Updates

Staying informed about your delivery is important. We offer multiple ways to receive updates on your order's status. You can opt for email notifications that keep you informed about the progress of your shipment. Additionally, you can log in to your account and view your order history for detailed tracking information.

Other Delivery FAQs

Do you offer any contactless delivery options?

Yes, depending on the carrier we use for your order, contactless delivery options may be available. In some cases, the carrier may leave your package at your doorstep or in a designated safe location. We will strive to inform you of any contactless delivery procedures used for your specific shipment.

Can I redirect my order to a different address?

In some cases, we may be able to accommodate address changes before your order ships. However, this is not always possible. Please contact us as soon as possible if you need to update your delivery address.

What should I do if my package appears damaged upon arrival?

If your package shows signs of damage upon delivery, please refuse the shipment and contact us immediately. We will work with you to arrange for a replacement or refund. It is important to document any damage with photos if possible.

Are there any customs fees or import duties I need to be aware of?

For international orders, customs fees or import duties may apply depending on your location and the value of your order. These fees are the responsibility of the recipient and are not included in the initial shipping cost. We recommend familiarizing yourself with your country's customs regulations before placing an order.

What happens if I'm not home when my delivery arrives?

The delivery process will vary depending on the carrier and the chosen shipping option. For standard shipping, a delivery attempt may be made. If you are not home, the carrier may leave a door tag with instructions on how to reschedule delivery or pick up the package at a designated location.

Expedited or overnight shipping options may offer different procedures, so be sure to check with the carrier's website for specific details.