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Returns & Refunds

Returns & Refunds

Unsure about Khumbula's return or refund policy? Check the details below, or feel free to contact us for further clarification.

How do I return an item?

If your product isn't quite the perfect fit, don't worry! Initiating a return is easy. Within 5 days of receiving your order, simply visit our Returns page or reach out to our helpful customer service team. They'll guide you through the process and provide a return authorization number to ensure a smooth return experience.

How should I send back returns?

Once you have your return authorization number, carefully repack your artwork. Whenever possible, use the original packaging to ensure the item is protected during shipping. Include the return authorization number with your shipment for easy processing. We recommend using a trackable shipping method so you can monitor the return's progress and have peace of mind knowing your item is on its way back to us.

How long does a refund take?

Once your returned item arrives and our team confirms its condition, we'll process your refund promptly. You can expect to receive your refund within 10 business days of us receiving the item. The refund will be issued directly to the original payment method used for your purchase. We'll keep you informed throughout the return process, so you'll know exactly when to expect your refund.

Other Returns FAQs

Contact us if you have any questions that you couldn't find answers for.

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KHUMBULA

Traditional African art, home-ware and products.

Got questions?

Speak to our friendly team +44 289 621 6547

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